1. Acceptance of terms
By using our website, you agree to be bound by these terms of service and all terms and policies incorporated by reference. If you do not agree to these terms of service, please do not use our website.
2. Changes to terms of service
We reserve the right to change these terms of service at any time. If we make changes, we will post the revised terms of service on this page and update the effective date. We encourage you to review the terms of service periodically for any updates or changes. Your continued use of our website following the posting of changes to these terms of service constitutes your acceptance of those changes.
3. Use of website
Our website is for personal and non-commercial use. You may not use our website for any illegal or unauthorized purpose. You must not transmit any worms or viruses or any code of a destructive nature.
4. Intellectual property
All content on our website, including text, graphics, logos, images, and software, is the property of Huggys Embroidery or its licensors and is protected by copyright and trademark laws. You may not use any content on our website for any commercial purpose without the express written consent of Huggys Embroidery.
5. Disclaimer of warranties
Our website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. We do not warrant that our website, its servers, or any emails sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of our website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
6. Limitation of liability
We will not be liable for any damages of any kind arising from the use of our website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
7. Indemnification
You agree to indemnify and hold Huggys Embroidery and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our website, your violation of these terms of service, or your violation of any rights of another.
8. Governing law
These terms of service and your use of our website shall be governed by and construed in accordance with the laws of England, without giving effect to any principles of conflicts of law.
9. Severability
If any provision of these terms of service is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent
10. Information
We store some information submited to the website for an undisclosed amount of time (Including but not limited to garment sizes and colours, embroidery images uploaded and customer shipping and contact information)
We do not store or directly handle any credit card details. They are handled by stripe api and we are not liable for any damages caused by stripe errors, malfunctions or hacks.
11. Refunds
Once embroidery work has begun on a garment, refunds will not be issued. This includes any deposits or payments made prior to the start of work. It is the customer's responsibility to review and approve the design and layout of the embroidery online when placing an order or before work begins. If there are any issues with the finished product, we will work with the customer to resolve the issue to the best of our ability, but no refunds will be given after work has begun.
12. Cancelations
Cancellation of orders: We reserve the right to cancel any order at any time and issue a full refund to the customer. This includes, but is not limited to, orders that violate our terms of service or policies, orders that cannot be completed due to unavailability of materials or other circumstances beyond our control, and orders that are suspected of being fraudulent. If we cancel an order, we will provide the customer with a full refund and notify them of the cancellation.